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What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email along with the link to track your order. Or, you can track the status of your order from your "order history" section on your account page on the website.
Can I change my order?
We can only change orders that have not been processed for shipping yet. To make changes to your order, please reach out to support by submitting your request via "contact us" form or Live chat box.
Do you accept returns?
RETURNS & EXCHANGES
Yes, we do accept returns subject to fulfilment of the following conditions: - The item must have been sold on our online store - The item shouldn't have been used in any way - The item should have its original packaging with all the tags etc. - The return or exchange request is made within 7 days of delivery. To request for a return, please reach out to support by submitting your request via "contact us" form or via Chat box. A member of our support staff shall respond as soon as possible.
How do I cancel my order?
Orders can't and will not be canceled after 72 Hours! Unless the wrong item was ordered.If you no longer want your item please email within 72 Hours after that production begins and we can't revert your payment.
So please Be aware
How do I track the progress of an order?
Once your order has been shipped, you will receive an email and an Text notification with details of the order. You can track the shipment by clicking on the link provided in the email.
Can I change my delivery address after I have placed my order?
If your order has not been shipped yet, then we can deliver to a different address as per your request. To know further, you can contact us through 'contact us' form.
Is it safe to use my credit/debit card at this website?
We use third-party payment processing services to process all credit/debit card payment transactions. These payment intermediaries are PCI-compliant, which is the most stringent level of certification standard that ensures all cardholders’ data is stored, processed, and transmitted securely by using the industry-standard encryption technology.
For further information please contact our support staff.
Privacy Policy
At RetroSpectrum, we are committed to protecting the privacy and security of our customers and site visitors. This Privacy Policy outlines how we collect, use, protect, and share your personal information. By using our website, you agree to the terms of this policy.
Information Collection:
Personal Information: We collect personal information when you make a purchase, create an account, sign up for our newsletter, or contact us. This may include your name, email address, phone number, shipping and billing addresses.
Usage Data: We collect non-personal information such as browser type, operating system, and website usage data to improve our site and user experience.
Usage Data: We collect non-personal information such as browser type, operating system, and website usage data to improve our site and user experience.
Use of Information:
Order Processing: Your information is used to process and fulfill orders, communicate with you about your order, and provide customer service.
Marketing and Promotions: With your consent, we may use your information to send you promotional materials or communications regarding our products and services.
Marketing and Promotions: With your consent, we may use your information to send you promotional materials or communications regarding our products and services.
Data Protection:
Security Measures: We implement a variety of security measures to maintain the safety of your personal information.
Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
Information Sharing:
Third Parties: We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users.
Legal Requirements: We may disclose your information when required by law or to protect our rights, property, or safety.
Legal Requirements: We may disclose your information when required by law or to protect our rights, property, or safety.
Cookies and Tracking Technologies:
Use of Cookies: We use cookies to enhance your experience, gather general visitor information, and track visits to our website.
User Rights:
. Access and Control: You have the right to access, correct, or delete your personal information. You can also opt-out of receiving marketing communications from us at any time.
Children’s Privacy:
Protection for Children: We do not knowingly collect or solicit personal information from anyone under the age of 13.
Policy Changes:
Amendments: This Privacy Policy may be updated from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.